Frequently Asked Questions

Everything is designed, personalised and packed by me in my Leicestershire studio, UK.

Some of our products are made completely from scratch in my studio, while others are carefully sourced blanks that I personalise and finish myself. Wherever possible, around 90% of our blanks are sourced from small UK suppliers and manufacturers, helping us support other independent businesses too.

Asti Moon Studio is the sister brand of Thoughtfully Made UK, where I've been creating wedding stationery for over 7 years.

Every item is made or personalised by hand by me! Cards are printed to order in house and all orders are prepared and packed in our UK studio. No mass production here! 

We do our very best to make every piece match the photographs and descriptions. However, some of our products use textured, handmade or natural materials, so small variations in design placement, colour, texture and finish are part of their character.

Yes! Where a product is described as glass or ceramic, it is made using the real material. 🤍

Our glass baubles are made from real glass, and our ceramic ornaments are made from ceramic. Each piece is then personalised and finished by me in my studio.

As these are real, natural materials, small variations in texture, shape and finish can occur, which is part of what makes each piece unique.

Yes! Our cards and envelopes are FSC® certified, meaning the materials come from responsibly managed forests. 🤍

Our cards are made from 260gsm white hammered card, with a beautiful single-sided hammer-embossed finish and matching colour core. They’re paired with FSC® certified envelopes in your choice of white, ivory or kraft.

We choose our materials carefully, so you can feel good about gifting something that's not only made with care, but uses responsibly sourced materials too.

Absolutely!

If you're ordering a gift, simply enter the recipient's address as the delivery address at checkout.

For our gift products, you can also add a gift note and we'll pop it inside the package for you.

For our cards you can also add a printed message inside.

We don't currently offer gift wrapping  (coming soon!), but everything is beautifully packaged in white tissue paper.

Yes! Where a product offers personalisation or a gift note, you'll be able to add your message when ordering.

For cards, we can also print your personal message inside the card and send it directly to the recipient.

Of course! 🤍

Most of our products make lovely little gifts, and you can have your order sent directly to the recipient.

Just add their address at checkout and include a gift note if you'd like us to add one.

We don't currently offer gift wrapping  (coming soon!).

Nearly all of our products offer some level of personalisation, and the options available will always be clearly shown on the product page.

If you can't see the type of personalisation you'd like, please feel free to email me with your request. I’m always happy to see if I can make it work for you. 🤍

Any personalisation details can be added directly on the product page before you add the item to your basket. Each product will tell you exactly what information we need from you.

If you've spotted a mistake or need to change your personalisation, please contact me as soon as possible. I'm happy to make changes as long as I haven't started making your order.

Once production has started, I unfortunately can't guarantee that changes can be made, as personalised items are made specifically for you.

Everything is made to order and dispatched within 2–3 working days.

From dispatch, standard delivery usually takes 2–4 working days. If your order is time-sensitive, you can upgrade to a next-day delivery service at checkout.

Your estimated delivery date will be shown at checkout. If you need your order by a specific date, please get in touch before ordering and I’ll be happy to advise.

Cards: Standard shipping is via Royal Mail 1st Class, which usually takes 1–2 working days from dispatch. This is an untracked service.

Everything else: Standard shipping is via Evri Standard, which usually takes 2–4 working days from dispatch.

If your order is time-sensitive, or your event date is within 1 week of the estimated delivery date, I recommend choosing a next-day shipping upgrade at checkout.

Your estimated delivery date will be shown at checkout. If you need your order by a specific date, please get in touch before ordering and I’ll be happy to advise

First, please check your estimated delivery date, which is shown at checkout and in your order confirmation. If you've chosen a tracked service, please check your tracking information, as this will show the latest delivery update.

Royal Mail 1st Class is untracked, so unfortunately we can't see its progress once it's been dispatched. 🤍

Estimated delivery dates are estimates rather than guaranteed delivery dates. However, if it's been more than a week since your estimated delivery date, please get in touch with your order number and I'll organise a replacement.

I'm so sorry! Please get in touch as soon as possible with your order number and photographs of the damaged item and packaging.

I'll do my best to put things right for you.

If you've made a mistake with your personalisation or delivery address, please contact me as soon as possible.

As everything is made to order, I may not be able to make changes once your order has entered production.

I'm so sorry! Please get in touch as soon as possible with your order number and a photo of the item you've received, and I'll look into it for you.

If I've sent you the wrong item, I'll arrange for the correct item to be sent out to you as quickly as possible. 🤍

Non-personalised items can be returned within 14 days of delivery, provided they are unused and in their original condition. Please return your item using a tracked service with proof of purchase to:

61 The Broadway

Market Harborough

LE16 7NA

Personalised or made-to-order items cannot usually be returned unless they arrive damaged or faulty.

Please see our Returns Policy for full details.

Absolutely. If you're unsure about anything, just send me a message and I'll be happy to help.

india@astimoonstudio.com

I’m a tiny independent business, so please allow a little time for me to reply. 🤍

Our packaging is recyclable, recycled, reusable or reused. We try to avoid unnecessary plastic, while still making sure your order arrives safely.

As a small business, we're always looking for ways to use less packaging more sustainable without compromising the protection of your order.

Yes! Asti Moon Studio is a genuinely independent, one-woman business. 🤍

I'm behind the designs, product development, personalisation, customer service and packing. My husband helps with packing when things get particularly busy, but otherwise it's very much me.

So when you shop with Asti Moon Studio, you're supporting a real small business; A mum of 2 beautiful boys - 4 & 5 years old :) 

Absolutely! Supporting other small UK businesses is really important to me. 🤍

Wherever possible, I purchase any stock I don't make myself via small UK suppliers, with 90% of our blanks for personalisation sourced within the UK rather than directly from overseas manufacturers.

I use UK-based businesses for things like printing, packaging and other studio supplies wherever I can. So when you shop with Asti Moon, you're not only supporting my little business, but helping support the other businesses I choose to work with too.

I don't use AI for the creative process or communication! 🤍

I sometimes use AI for business admin, such as helping with website content or standardising images. But the products themselves are designed, personalised, finished and packed by me in my studio.

All of our product artwork is either created by me or licenced from other artists.

All of our product images are based on photos taken by me, rather than being generated from scratch.

And when you email Asti Moon Studio, you're speaking to me - India. If it sometimes sounds like I've used ChatGPT, just bear in mind that I'm autistic 😂 so I sometimes get straight to the point!

When you order from Asti Moon, there's a real person behind your order, not an automated production line. 🤍