Terms of service

Terms of Service

Overview

This website is operated by Asti Moon Studio. Throughout the site, the terms “we”, “us” and “our” refer to Asti Moon Studio.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, together with any policies referenced within them.

If you do not agree to these Terms, you should not use our website or services.

Our store is hosted by Shopify, who provide the online e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By using this website, you confirm that you are at least 18 years of age or the age of majority in your country of residence.

You may not use our products or services for any unlawful purpose or in violation of any applicable laws or regulations.

2. General Conditions

We reserve the right to refuse service or cancel an order where we have reasonable grounds to do so, including where an order appears to be fraudulent, unlawful or otherwise inappropriate.

You may not reproduce, duplicate, copy, sell, resell or exploit any part of our website, products, images, designs or services without our prior written permission.

3. Accuracy of Information

We make every effort to ensure that the information on our website is accurate and up to date.

However, there may occasionally be errors, inaccuracies or omissions relating to product descriptions, pricing, availability or other information.

We reserve the right to correct errors and update website content where necessary.

4. Pricing and Product Changes

All prices are displayed in pounds sterling unless otherwise stated.

Prices and product availability may change from time to time.

We reserve the right to modify, discontinue or update products and services without prior notice.

Any changes will not affect orders that have already been accepted and confirmed, except where an error has occurred.

5. Products and Personalised Items

Our products are made with care and, where applicable, are personalised using the information provided by you at the time of purchase.

Some products may be available in limited quantities or may be made to order.

We make every effort to represent our products, colours and finishes as accurately as possible. However, colours may appear slightly different depending on your screen, device or monitor settings.

Due to the handmade and personalised nature of some of our products, there may be small variations between individual items. These are not necessarily considered faults and are part of the character of a handmade product.

Personalised and bespoke products are not eligible for cancellation simply because you have changed your mind. Please see our Returns & Refunds Policy for full details.

6. Orders and Personalisation

When placing an order, you are responsible for ensuring that all information provided is accurate and complete.

This includes names, spellings, dates, messages, colours, quantities, addresses and any other personalisation details.

We will make your product using the information provided at the time of purchase.

Please check your order carefully before completing your purchase.

If we have made an error when producing your item that differs from the information you supplied, please contact us and we will work with you to resolve the issue.

We reserve the right to refuse or cancel an order where we have reasonable grounds to believe it is fraudulent, unlawful, or intended for unauthorised resale.

7. Third-Party Services and Links

Our website may contain links to or make use of third-party websites, services or applications.

We are not responsible for the content, availability, privacy policies or practices of third-party services.

Your use of third-party services is subject to their own terms and policies.

8. Customer Submissions

If you voluntarily submit comments, reviews, feedback, photographs or other content to us, you grant us permission to use that content for purposes connected with our business, including marketing, unless otherwise agreed with you.

You remain responsible for ensuring that any content you submit does not infringe the rights of another person or breach any applicable law.

9. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

We use your information to process and fulfil your orders, provide customer service and operate our business in accordance with our privacy obligations.

10. Errors and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or other information.

We reserve the right to correct these errors and, where necessary, cancel an order affected by an obvious error.

If an order is cancelled because of an error, we will provide an appropriate refund.

11. Prohibited Uses

You may not use our website or services:

For any unlawful or fraudulent purpose
To infringe our intellectual property rights or the rights of others
To transmit malicious software or harmful code
To interfere with the security or operation of our website
To collect or misuse personal information belonging to others
To engage in abusive, threatening or harmful conduct
To reproduce or commercially exploit our products, designs, photographs or website content without permission

We reserve the right to restrict or terminate access where these provisions are breached.

12. Disclaimer and Limitation of Liability

We aim to provide a reliable website and accurate product information, but we do not guarantee that our website will always be available, uninterrupted or completely free from errors.

Nothing in these Terms affects your statutory rights as a consumer.

To the fullest extent permitted by law, Asti Moon Studio will not be liable for indirect or consequential losses arising from your use of our website or products.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under UK law.

13. Indemnification

You agree to be responsible for any losses, claims or reasonable costs arising from your breach of these Terms or your unlawful use of our website or services, to the extent permitted by law.

14. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary, and the remaining provisions will continue to apply.

15. Termination

These Terms remain in effect unless terminated by you or us.

We may restrict or terminate your access to our website or services where you breach these Terms or engage in unlawful, fraudulent or harmful activity.

16. Entire Agreement

These Terms, together with our other policies referenced on this website, constitute the agreement between you and Asti Moon Studio regarding your use of our website and services.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights that apply to you under the law of your country of residence.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services or legal requirements.

The latest version will always be available on this page.

19. Use of Product Images and Videos

We may photograph or film finished products for use in our marketing, website and social media.

By placing an order, you agree that we may use images or video footage of the finished product itself for promotional purposes, unless you contact us at the time of ordering to let us know that you do not want your order to be featured.

We will not intentionally use personal information about you or the recipient in promotional material without your permission.

If you would prefer your order not to be photographed or featured, please let us know when placing your order.

20. Intellectual Property

All content on the Asti Moon Studio website, including photographs, product designs, illustrations, graphics, logos, text and branding, belongs to Asti Moon Studio or is used with permission.

You may not reproduce, copy, modify, distribute or commercially use our content or designs without our prior written permission.

Purchasing one of our products does not transfer ownership of the underlying design or intellectual property to you.