Shipping policy

Shipping Policy

We want your Asti Moon order to arrive safely and in plenty of time for your special occasion.

Processing & Dispatch

All Asti Moon Studio orders are made to order, with personalisation details provided at the time of purchase.

Orders are usually dispatched within 3 working days.

Please note that the 3 working day processing time is before your order enters the postal/courier network. Your estimated delivery date will therefore depend on the shipping service selected at checkout.

During particularly busy periods, such as Christmas, dispatch times may occasionally take a little longer. If we expect a significant delay, we will contact you as soon as possible.

UK Shipping

UK delivery options and prices are shown at checkout.

Once your order has been dispatched, you will receive a confirmation email. If you have selected a tracked shipping service, tracking information will be provided where available.

Please remember that delivery dates provided by couriers are estimates and cannot be guaranteed. Once an order has been dispatched, delays caused by the postal service or courier are outside of our control.

International Shipping

We ship to selected countries internationally. Available shipping options and costs will be displayed at checkout based on your delivery address.

Please allow additional time for international deliveries.

For international orders, customers may be responsible for customs fees, import duties, local taxes or handling charges that apply in their country.

We are unable to mark orders as gifts or declare a lower value on customs documentation.

EU Orders & DDP Shipping

Where available, DDP (Delivered Duties Paid) shipping is available for EU orders under €150.

For orders over €150, DDP shipping is not available and any applicable import duties, taxes or customs charges will be the responsibility of the customer.

The shipping options available to you will be shown at checkout based on your order value and delivery country.

Delivery Delays

Once your order has been dispatched, delivery times are determined by the postal service or courier.

If your order is delayed in transit, please allow a reasonable amount of additional time before contacting us, particularly during busy periods.

If you believe your order may be lost, please contact us and we will look into this with the relevant delivery service.

Lost or Damaged Orders

Please check your order carefully when it arrives.

If your item arrives damaged, please contact us as soon as possible with photographs of the packaging and the damaged item so that we can investigate this with the delivery service.

If your order has not arrived within a reasonable timeframe after the estimated delivery date, please contact us and we will be happy to help.

Incorrect Delivery Addresses

Please make sure your delivery address is correct before completing your order.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We may be able to update the address if your order has not yet been dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required to resend the order.

Personalised Orders

Your personalisation details are collected at the time of purchase, so there is no need to send them separately after ordering.

Please check all names, spellings, dates and other personalisation details carefully before placing your order.

We will create your item using the information provided at checkout, so we cannot be held responsible for errors in personalisation supplied by the customer.